Everything you need to navigate home care, Medicaid enrollment, disability services, emergency planning, and family support — all in one place.
Browse curated resources organized around the most common care needs and community services.
Complaints, grievances, fraud & abuse — how to report
File a Complaint or Grievance with BetterHands
Download our official complaint form, complete it, and send it to info@betterhandshomecare.com
Call the Abuse Hotline — Report suspected abuse, neglect, or exploitation
1-800-96-ABUSE (1-800-962-2873)Step-by-step enrollment guidance for Florida Medicaid
Enroll online at flmedicaidmanagedcare.com
If you have special medical needs, you may set up a face-to-face meeting with a Choice Counselor by calling 1-877-711-3662.
Call a Choice Counselor toll-free at 1-877-711-3662 or TDD (for the hearing impaired): 1-866-467-4970.
The call center is open Monday – Thursday 8 AM to 8 PM and Friday 8 AM to 7 PM.
Waivers, state agencies, and developmental disability support
Prepare for hurricanes, floods, and other emergencies
Children, seniors, food assistance, and community services
A comprehensive A–Z index of community services and state agencies
Our dedicated team is available 24/7 to help you navigate care options, connect with the right resources, and start your journey toward better home care.